We are living in an era when a window of information with almost unlimited content on any subject is just a click away. We carry this digital encyclopedia or universe of information in the pocket of our trousers or in our handbag, practically from the moment we wake up until we go to sleep.
Today more than ever, information is available to anyone in a few thousandths of a second. However, each person’s critical sense and rigor will always prevail, so that the information we can find is real and not a scam with dubious intentions.
As they say, “…when a lie is repeated 1000 times it becomes truth…”. Nothing could be further from reality in the world of sensationalism and misleading information. Logically, this pseudo-principle is applicable to any aspect of our lives, gaining particular importance in the field of advertising, and specifically in the dynamics that govern a business activity within competitive commerce.
It is called contrasting information, or using an objective filter.
Source of the Problem
Recently, we received a complaint through our Customer Service Department, which accused us of selling a product, an Omega-3 supplement, that could be harmful or toxic for health.
Spreading the word
This information was shared through videos in which a person performs a test with the oil from the omega 3 softgel, pouring it on plastic and, after waiting a few minutes, this material began to be destroyed.
Any Youtuber can perform laboratory tests without the necessary knowledge in his/her own home and make hasty conclusions that are even defamatory…
In one of the videos, the author carries out the following experiment:
- He places two plastic glasses with water, and in each one he pours the contents of a pearl of omega fish oil from two manufacturers.
- Once ready, he sets the chronometer while he tells us the benefits of the omega for our organism.
- After 3 minutes, he stops the clock and shows us how the glass containing the oil from manufacturer ‘B’ has broken part of it. On the other hand, the glass of manufacturer ‘A is intact.
However, in other videos, you can see how other “youtubers” have a completely different stance…
Is this the free will of information or just the proof of how we can invent different versions of the same “issue” so easily…
Feeding the Rumor
At this point, we can ask ourselves the following question: if this video were true, that is, if the content of the softgel could dissolve a piece of plastic, do you think that the legislation and its demanding letter of certificates and strict sanitary controls would let it pass?
Our Stance at HSN
According to what we know, the compound called “Acetone” is what causes the problem. In this sense, we can guarantee that our product does not contain said compound, as stated in the Product Information Sheet and the Statement from our Supplier, which confirms that our product does not contain acetone and explains in Spanish the reaction that certain oils can cause to plastics in detail.
This property, which is typical of this type of oil and of oils in general, (depending on their concentrations) is not related to the presence of synthetic chemical solvents.
Maximum Transparency to the Customer
Since we started out as a business, we have been committed to provide quality and transparency in each and every single one of our products. All our suppliers are duly approved and all our products provide the maximum guarantees to the consumer according to the current food legislation.