Refuting the False Rumor about Omega-3

Refuting the False Rumor about Omega-3

We are living in an era when a window of information with almost unlimited content on any subject is just a click away. We carry this digital encyclopedia or universe of information in the pocket of our trousers or in our handbag, practically from the moment we wake up until we go to sleep.

Immediate Information

Today more than ever, information is available to anyone in a few thousandths of a second. However, each person’s critical sense and rigor will always prevail, so that the information we can find is real and not a scam with dubious intentions.

Contrasting Information on the Internet

Contrasting Information

As they say, “…when a lie is repeated 1000 times it becomes truth…”. Nothing could be further from reality in the world of sensationalism and misleading information. Logically, this pseudo-principle is applicable to any aspect of our lives, gaining particular importance in the field of advertising, and specifically in the dynamics that govern a business activity within competitive commerce.

Information is a click away

It is called contrasting information, or using an objective filter.

Source of the Problem

Recently, we received a complaint through our Customer Service Department, which accused us of selling a product, an Omega-3 supplement, that could be harmful or toxic for health.

The argument, which was given by one of our customers, was that the presence of acetate in omega-3 softgels causes health problems. This information had been spread through different social media platforms.

Spreading the word

This information was shared through videos in which a person performs a test with the oil from the omega 3 softgel, pouring it on plastic and, after waiting a few minutes, this material began to be destroyed.

Any Youtuber can perform laboratory tests without the necessary knowledge in his/her own home and make hasty conclusions that are even defamatory…

Spreading the word through social media

Who are the people who appear in the video? Are they, doctors or nutritionists? Everything seems to have been set up for the sole purpose of spreading content that leaves many questions unanswered.
It is quite curious to see the kind of arguments that these people can give in different videos with a self-proclaimed express title in biology or chemistry.

In one of the videos, the author carries out the following experiment:

  1. He places two plastic glasses with water, and in each one he pours the contents of a pearl of omega fish oil from two manufacturers.
  2. Once ready, he sets the chronometer while he tells us the benefits of the omega for our organism.
  3. After 3 minutes, he stops the clock and shows us how the glass containing the oil from manufacturer ‘B’ has broken part of it. On the other hand, the glass of manufacturer ‘A is intact.
What is this person’s conclusion? According to him, the glass is made of petrol, which could mimic our fat. Then, a fish oil of good quality will melt the material, which is what happens with the fat of our body. Just like that.

However, in other videos, you can see how other “youtubers” have a completely different stance…

Is this the free will of information or just the proof of how we can invent different versions of the same “issue” so easily…

Feeding the Rumor

At this point, we can ask ourselves the following question: if this video were true, that is, if the content of the softgel could dissolve a piece of plastic, do you think that the legislation and its demanding letter of certificates and strict sanitary controls would let it pass?

On the other hand, could there be an interest in staining and discrediting the brand through this false rumor? Who could accuse one of the most competitive sectors that exists? Nevertheless, such evidence lacks any credibility and only alarms the customers.

Our Stance at HSN

Our statement has been firm: our product meets the legally required standards and does not contain compounds that are harmful for human health.

According to what we know, the compound called “Acetone” is what causes the problem. In this sense, we can guarantee that our product does not contain said compound, as stated in the Product Information Sheet  and the Statement from our Supplier, which confirms that our product does not contain acetone and explains in Spanish the reaction that certain oils can cause to plastics in detail.

By nature, fish oil dissolves certain types of plastics, including polystyrene, especially if these oils have a high concentration of polyunsaturated chains, which is the case with this product.

This property, which is typical of this type of oil and of oils in general, (depending on their concentrations) is not related to the presence of synthetic chemical solvents.

Maximum Transparency to the Customer

Since we started out as a business, we have been committed to provide quality and transparency in each and every single one of our products. All our suppliers are duly approved and all our products provide the maximum guarantees to the consumer according to the current food legislation.

We are not going to plunge our hands in the fire, except logically for our own products, which meet all the controls applicable by the law and which are suitable for human consumption without any risk for health.
False Rumors about Omega-3 Review

Source of the Problem - 98%

Misinformation - 99%

Social Media - 100%

Our Stance - 98%


HSN Evaluation: 4.65 /5
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